Constituent Services

My priority is ensuring that our government works for you — the residents I serve. Here’s how my team can help when you need assistance.

Report your issue directly to 311 for assistance first, if possible. 311 is DC’s central non-emergency reporting service for government services. We are happy to provide further assistance to make sure your issue is resolved in a timely manner.

You can make a 311 request by visiting the 311 website, calling 311, texting 32311, or downloading the DC311 app for iPhone or Android.

Below, please find contact information for common constituent issues:

Trash, Recycling, and Bulk Pick-Up
  • Missed Trash or Recycling Collection:
    Call 311 or submit a request online at 311.dc.gov.
  • Bulk Trash Pick-Up: Schedule a free bulk item collection at 311.dc.gov.


Street and Sidewalk Issues

  • Potholes or Road Repairs: Report issues at 311 or online.
  • Sidewalk Repairs: Request a repair through the 311 system.
  • Streetlight Outages: Report outages via 311 or online.
  • Tree Maintenance or Fallen Trees: Report damaged trees or hazardous branches to 311.


Public Safety Concerns

  • Non-Emergency Police Services:
    Call 202-727-9099 for assistance.
  • Emergency: Dial 911 immediately.
  • Traffic or Parking Violations: Report illegally parked cars via 311.
  • Neighborhood Crime Concerns: Contact MPD’s Crime Tip Line: 202-727-9099 or submit online at MPD’s website.


Noise Complaints

  • Loud Music or Construction Noise:
    Report disturbances to 311 or through the Noise Enforcement Office.


Utilities and Public Works

  • Assistance with utilities payments: visit doee.dc.gov/liheap
  • Water Services or Emergencies:
    Contact DC Water at 202-612-3400 or visit dcwater.com.
  • Electricity Outages:
  • Call Pepco at 1-877-737-2662 or report at pepco.com.
  • Gas Leaks: Call Washington Gas at 1-800-752-7520 immediately.


Public Transportation


Animal Control

  • Stray or Injured Animals:
    Call the Humane Rescue Alliance at 202-723-5730.
  • Dead Animal Removal: Report to 311.
  • Animal Complaints (Noise, Aggressive Animals): Contact Animal Control at 202-576-6664.


Health and Safety

  • Rodent or Pest Control:
    Request inspection or abatement at 311 or online.
  • Food Safety Concerns: Report violations to the Department of Health at 202-535-2180.
  • Public Health Alerts and Notices: Stay informed at DC Health Website.
  • Mental Health or Substance Abuse Services: Call the Behavioral Health Services at 1-888-793-4357.


Education Support

  • DCPS Parent Concerns:
    Contact the DC Public Schools Office at 202-442-5885 or visit dcps.dc.gov.
  • School Closures or Emergencies: Check dcps.dc.gov.
  • Free Meals for Children: Find meal sites at dcps.dc.gov.


Voting and Civic Participation

  • Register to Vote or Update Info:
    Visit the DC Board of Elections at dcboe.org.
  • Polling Place Information: Call 202-727-2525.


Small Business Resources

  • Licensing and Permits: Visit dcra.dc.gov for business registration and licensing info.
  • Business Grants and Funding Opportunities: Learn about available grants and funding at dmped.dc.gov.
  • Start a Business in DC: Explore resources at business.dc.gov.


Housing Assistance (Non-Emergency)

  • Homeless Services and Shelters: Call the Homeless Services Hotline at 202-399-7093.
  • Affordable Housing Resources: Visit dhcd.dc.gov for housing programs and resources.


Environment and Sustainability

  • Tree Planting or Removal Requests:
    Submit requests via 311.
  • Water Conservation Tips and Programs: Learn more at dcwater.com.
  • Community Clean-Ups: Organize or join efforts through dc.gov.


Senior Services

  • Meals on Wheels:
    Call 202-541-6355 to inquire about meal programs for seniors.
  • Senior Centers and Activities:
    Explore options at dcoa.dc.gov.

Need Further Help?

If your concern isn’t listed here, please contact the Constituent Services Team:

  • Phone: 202-724-8174
  • In-Person Assistance: Visit Monday-Thursday 10am-5pm; on Fridays our team is remote and we can support you virtually

 

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