My priority is ensuring that our government works for you — the residents I serve. Here’s how my team can help when you need assistance.
Report your issue directly to 311 for assistance first, if possible. 311 is DC’s central non-emergency reporting service for government services. We are happy to provide further assistance to make sure your issue is resolved in a timely manner.
You can make a 311 request by visiting the 311 website, calling 311, texting 32311, or downloading the DC311 app for iPhone or Android.
Below, please find contact information for common constituent issues:
Trash, Recycling, and Bulk Pick-Up
- Missed Trash or Recycling Collection:
Call 311 or submit a request online at 311.dc.gov. - Bulk Trash Pick-Up: Schedule a free bulk item collection at 311.dc.gov.
Street and Sidewalk Issues
- Potholes or Road Repairs: Report issues at 311 or online.
- Sidewalk Repairs: Request a repair through the 311 system.
- Streetlight Outages: Report outages via 311 or online.
- Tree Maintenance or Fallen Trees: Report damaged trees or hazardous branches to 311.
Public Safety Concerns
- Non-Emergency Police Services:
Call 202-727-9099 for assistance. - Emergency: Dial 911 immediately.
- Traffic or Parking Violations: Report illegally parked cars via 311.
- Neighborhood Crime Concerns: Contact MPD’s Crime Tip Line: 202-727-9099 or submit online at MPD’s website.
Noise Complaints
- Loud Music or Construction Noise:
Report disturbances to 311 or through the Noise Enforcement Office.
Utilities and Public Works
- Assistance with utilities payments: visit doee.dc.gov/liheap
- Water Services or Emergencies:
Contact DC Water at 202-612-3400 or visit dcwater.com. - Electricity Outages:
- Call Pepco at 1-877-737-2662 or report at pepco.com.
- Gas Leaks: Call Washington Gas at 1-800-752-7520 immediately.
Public Transportation
- WMATA Bus or Metro Issues:
Visit wmata.com for updates or call 202-637-7000. - DC Circulator Issues: Report at dccirculator.com.
- Bike Share Issues: Report issues with Capital Bikeshare bikes at capitalbikeshare.com.
Animal Control
- Stray or Injured Animals:
Call the Humane Rescue Alliance at 202-723-5730. - Dead Animal Removal: Report to 311.
- Animal Complaints (Noise, Aggressive Animals): Contact Animal Control at 202-576-6664.
Health and Safety
- Rodent or Pest Control:
Request inspection or abatement at 311 or online. - Food Safety Concerns: Report violations to the Department of Health at 202-535-2180.
- Public Health Alerts and Notices: Stay informed at DC Health Website.
- Mental Health or Substance Abuse Services: Call the Behavioral Health Services at 1-888-793-4357.
Education Support
- DCPS Parent Concerns:
Contact the DC Public Schools Office at 202-442-5885 or visit dcps.dc.gov. - School Closures or Emergencies: Check dcps.dc.gov.
- Free Meals for Children: Find meal sites at dcps.dc.gov.
Voting and Civic Participation
- Register to Vote or Update Info:
Visit the DC Board of Elections at dcboe.org. - Polling Place Information: Call 202-727-2525.
Small Business Resources
- Licensing and Permits: Visit dcra.dc.gov for business registration and licensing info.
- Business Grants and Funding Opportunities: Learn about available grants and funding at dmped.dc.gov.
- Start a Business in DC: Explore resources at business.dc.gov.
Housing Assistance (Non-Emergency)
- Homeless Services and Shelters: Call the Homeless Services Hotline at 202-399-7093.
- Affordable Housing Resources: Visit dhcd.dc.gov for housing programs and resources.
Environment and Sustainability
- Tree Planting or Removal Requests:
Submit requests via 311. - Water Conservation Tips and Programs: Learn more at dcwater.com.
- Community Clean-Ups: Organize or join efforts through dc.gov.
Senior Services
- Meals on Wheels:
Call 202-541-6355 to inquire about meal programs for seniors. - Senior Centers and Activities:
Explore options at dcoa.dc.gov.
Need Further Help?
If your concern isn’t listed here, please contact the Constituent Services Team:
- Phone: 202-724-8174
- In-Person Assistance: Visit Monday-Thursday 10am-5pm; on Fridays our team is remote and we can support you virtually